Refund policy
Digital Products
All sales of digital products are final. Due to the nature of digital files, I do not accept returns, exchanges, or cancellations once the file has been downloaded.
Physical Products
I want you to be happy with your purchase. Because many of my products are made to order, my return policy varies depending on the product type.
Standard Physical Products
For eligible physical products:
- Returns and exchanges are not accepted unless the item arrives damaged, defective, or incorrect.
- If your item arrives damaged or defective, please contact me within 7 days of delivery and include photos of the product and its packaging so I can arrange a replacement or refund.
Custom Printed Wallpaper & Selected Made-to-Order Home Décor
Wallpaper and select home décor products are custom printed specifically for each order via production partner Spoonflower.
Because these items are made to order, I do not accept returns, exchanges, or cancellations for these products once production has begun.
If your wallpaper or home décor item arrives damaged, defective, or you receive the wrong item, please contact me within 7 days of delivery with photos of the product and packaging so I can work with my production partner to provide a replacement or refund when appropriate.
Custom printed wallpaper and home décor through this production provider is currently available for shipment within the United States only.
International Buyers (EU/UK Customers)
If you are located in the EU or UK, you have the legal right to cancel and return eligible physical goods within 14 days of receipt, except for custom-made, personalized, or made-to-order items.
- To exercise this right, please contact me within 14 days of delivery.
- Items must be returned in their original condition.
- Buyers are responsible for return shipping costs.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Digital products
- Custom or personalized items
- Made-to-order wallpaper
- Made-to-order home décor products
- Clearance or final sale items
Refunds
Once your return is received and inspected, I will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days.